Professional support
Highly trained microsoldering technicians with 15 years experience ready to help solve all your problems.
Ticketing system
We know repairs can be frustrating and you can’t sleep thinking of a way to solve your problem so we created a ticketing system you can use outside business hours or if you are in a different time zone. Login, create a new ticket and we will answer it.
Live chat
You are in rush? During working hours you can chat with one of our highly experienced technicians and get a straight answer what to do next. Please note live chat requires a technician subscription or higher.
Screen sharing
There is no need for a subscription for any board view software like Zxw, Wuxinji, etc because our technicians have the option to share screen with users. Please note screen sharing requires a business or corporate subscription.
Mission & Vision
Changing the Future of Microsoldering for the Better
We are revolutionizing the smartphone repair industry by offering live assistance, taking the guesswork and anxiety out of the entire process! If you are tired of being misled or need a quick answer, we are here to help.
Hardware
Our team members are highly trained and motivated technicians, electronics engineers, that carry repairs in real life for living for the past 15 years. We have encountered the problem you might have and if we didn’t, don’t worry, we will figure out the solution.
Software
With Bachelor of Science in IT (Software Development) in our team, we can easily diagnose and give you a solution for any software issues you might have with your device, wether is a software bug, analysing a flash log for errors or if we need to run some commands to identify a hardware fault.
Panic Logs
We keep up with all the updates manufacturers are releasing and we constantly research and develop solutions. With a bit of help from inside and all our experience we can point exactly at where the problem is by interpreting panic logs
How does it work?
After registration and payment, you will be assigned automatically the privileges you have chosen when subscribed. When you get in contact with us through live chat or ticket, you will have to explain in detail the issue you are facing and submit any photographs if needed. Our team member that has been assigned to your ticket or chat will ask any relevant questions that will help identify the problem or make you do some measurements and give you the solution. If device is having multiple issues and they are not relevant to each other or caused by the initial problem, you will have to close the chat / ticket and open a new one for the second issue. Is that simple!
Services
What Can We Do For You?
Point at the fault
Give you the exact solution for the problem or narrow it down by measuring voltages, resistance or anything else that we consider necessary.
Flash logs
Crucial information can be found in those logs. The system tells us what is doing and when. Having access to them will easily sort your problem.
Boot patterns
Power supply consumption analysis on different stages of boot plays a very important role in diagnosing the device, so make sure you make a short video for us.
Signature failures
Design flaws it was always been a factor and each device has at least one component that fails repeatedly. We always consider them when you mention it.
Supported Devices
Our support is focused on devices manufactured by Apple, from laptops and mobile phones to tablets and watches. If you have any issues with devices from different manufacturers, we will do our best to assist, however it’s not our area of expertise.
Testimonials
Testimonials will be updated as soon as we will receive some.
Testimonials will be updated as soon as we will receive some.